9.21.07

And A Very Targeted Blackout Ensues

Pacific Gas & Electric screwed up, and now they owe a bunch of people money. The fact that they’re being held accountable, that consumers’ rights are being protected, blah blah blah is inspiring and wonderful, of course. However, my favorite part of the SFGate’s article on this is where they cover PG&E’s response to the question of what people should do if they think they deserve a refund.

PG&E’s position:

PG&E says it will identify people who deserve a refund and give them a credit on their bill … The utility has not yet set up a mechanism for handling [disputes] and told The Chronicle it doesn’t want customers flooding its phone lines with requests. “Customers don’t need to take any action right now,” a spokesperson said.

SFGate’s response:

Just in case you feel like contacting them anyway, here’s PG&E’s customer service line: (800)743-5000.

Say your words